Returns & Exchanges

At Edifier, we are committed to providing high-quality audio experiences; if you are not completely satisfied with your purchase, you may return your products within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the audio equipment in its original packaging, including all cables, manuals, and accessories to ensure a successful inspection.

3

Ship to Edifier

Affix the provided shipping label to your package and drop it off at the designated carrier location, keeping a copy of your tracking number for reference.

4

Inspection and Refund

Once our technicians verify the condition of the returned item, we will process your refund or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing